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FAQ

CUSTOMER SERVICE

Q: How do I contact you?

A: Our team is happy to assist you M-F 10-6pm PST by email: nextlevelopticalmiami@gmail.com, or by phone: +1 (305) -9492684

 

ORDER AND SHIPPING INFORMATION

Q: When will I receive my order?

A: All orders usually ship within 3 to 5 business day  of confirmation.  Most orders ship the same day if ordered we have in stock and the order is placed before 3pm PST. If your order is placed over the weekend or holidays, it will be shipped on the next business day.  When your order is shipped you will receive a shipping confirmation email with a tracking number for the shipment. Orders will be shipped via USPS Priority Mail 2-3 Day delivery.

 

Q: How is my order shipped?

A: Your order will ship USPS  Mail 2-3 Day delivery.

 

Q: Do I need to sign for the delivery?

A: Yes, for security reasons, a signature is required at time of delivery.

 

Q: How much does shipping cost?

A: We are pleased to offer complimentary Mail 2-3 Day delivery shipping.

 

Q: Can I change or cancel my order?

A: If you would like to make changes to your order after it is placed please contact us immediately at +1.305.949.2686. We will do our best to accommodate, however, we cannot modify/cancel orders after they’ve been packed for shipment.

 

Q: Does Nextleveloptical.com sell or ship outside the U.S?

A:  Yes we cam sell or ship outside of the United States.  If you are outside of the United States please Call our Store to assist you.

 

Q: Does Nextleveloptical.com ship to PO boxes?

A: For security reasons we do not ship to PO Boxes.

 

Q: If I’m sending my package as a gift, will the recipient receive the invoice?

A: No, we do not including pricing on the packing slip.

 

 

PAYMENT

Q: When is my credit card charged?

A: Your credit card is charged once you complete checkout.

 

Q: Does Nextleveloptical.com charge sales tax?

A: Where required by law, we do collect sales tax. During the checkout process you will see if and how much sales tax will be for your shipping location.

 

WARRANTY

Q: What is your warranty policy?

A: If you purchase Authentic Brands from the date of purchase against manufacturing defects. If you made your purchase in store, please contact us  directly for service. If you purchased online at nextleveloptical.com please contact us at nextlevelopticalmiami@gmail.com. A proof of purchase will be requested as part of the warranty process.

 

YOUR PRIVACY

Q: What is your privacy policy?

A: You may view our privacy policy here.

 

REPAIRS

Q: How can I have my eyewear repaired?

A: If your eyewear needs repair, please contact the store, our team is are ready to help you. If you are not near, please use our. If your eyewear was purchased online at Nextleveloptical.com please contact customer service at nextlevelopticalmiami@gmail.com  or by phone: +1 (305) -9492684

 

RETURNS

Q: What is your return policy?

A: Eyewear purchased at Nextleveloptical.com may be returned within 15 days of purchase for a refund. Please view our full return policy here.

 

Q: Can I return purchases made at Nextlveloptical.com to the store?

A: No. Purchases made online at Nextleveloptical.com must be returned to Nextleveloptical.com and cannot be returned to any other retail stores.

 

Q: How and to where do I ship my return?

A: Shipping instructions will be emailed once your return request has been processed and accepted. When shipping, be sure to pack and seal your box securely. The original packaging is preferred, if available. Be sure to ship with a tracking number so your package does not get lost.

 

Q: How long does it take to receive a credit to my credit card after my return is accepted?

A: Credits typically appear within 7-10 business days from the day we accept your product for return.

 

PRODUCT

Q: Can you tell me when new products or special promotions are announced

A: Absolutely. Sign up for our newsletter to be updated on Nextleveloptical.com product news, promotions, events, and more.

 

Q: Are the products on the website the same as in the store?

A: The products are the same although styles in store may vary.

 

Q: I bought your product on eBay or another unauthorized dealer, is it authentic?

A: We can only guarantee the authenticity of our products purchased through Nextleveloptical.com.  We cannot guarantee the authenticity of items purchased from individuals or through unauthorized sales channels (eBay, Amazon, etc.).  Items purchased from individuals or unauthorized sales channels will not be covered by our warranty.

 

Q: Why does the item I received look different than it does on the site?

A: Items usually look the same, however, computer monitors may vary, so the colors on your screen may appear slightly different than the actual product. Also, patterns in some of our acetate are custom and unique to each finished product.

 

Q: Can I have my lenses customized or filled with a prescription?

A: We can offer customized lenses or optical frames at the Store, will be glad to assist you with prescription lenses and/or changing the lens colors on sunglasses.

  

Q: What do the sizing numbers mean?

A: Eyewear is sized in millimeters and is measured as follows: lens width, bridge size, temple length.

  

 

SOCIAL MEDIA

Q: How and where can I follow Next Level Optical on social media?

A: Please join us on Facebook, Instagram, by clicking on the links to our social channels at the bottom of our menu.