We want to make sure that you are completely satisfied with your purchase.
If, for any reason, you are not satisfied with your order, you may return your UNUSED items within seven (7) days from the delivery date.
Before sending back the items, please make sure that all of the following conditions have been correctly satisfied.
The items you wish to return:
- Can be sent back to us only after you have received our approval.
- Must be sent back within 5 days from the date we accept the request for return.
- Must be unused, clean and not damaged.
- Must be returned complete of all of their parts and accessories.
- Must be sent back in their original packaging.
- The shipment must be notified to us by email the same day it ships out by also advising the tracking number if possible.
All returned items are carefully inspected and in case they are not in compliance with their original conditions, the return will not be accepted.
If all the above mentioned conditions are satisfied, we will refund you the cost of the product. Otherwise, the return will not be accepted.
All returns are subject to restocking fees of 10 % of the purchase price and return shipping fees.
Shipping costs are at customers’ expense.
The lenses are not refundable if the frame is returned. If a change of the color of the frame is needed, the lenses will be adapted to the new frame of the same size.
We will not accept exchanges before receiving the return.
We will not issue any refund for returns that do not satisfy all of the conditions indicated above; anyway you will have the option to require the return of your item in the same condition it has been received, at your charges, within fifteen (15) days after our notification of receipt.
Returns are processed within fifteen (15) business days from the return.
Your refund will be credited back to the same credit card or PayPal account used to pay for the original purchase. PayPal extra charges will not be refunded.
Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the credit card used.